CRM software for small and medium businesses
CRM software for small and medium businesses: customer records, sales pipelines and reminders via Zalo, SMS and email. Book a customer care consultation.
What's included
One place for customers, with automated care over Zalo, SMS and email.
Customer profiles
Details, purchase history and notes for every customer in one place.
Sales pipeline
Track every deal through its stages so no lead goes cold.
Automated reminders
Appointment, check-up and payment reminders over Zalo, SMS and email.
Win back past customers
Find customers who have not returned and assign follow-ups to staff.
Reports per staff member
Sales and new customers for each staff member.
Migration from Excel
Your current customer lists moved into the system, and your staff trained.
Is it right for your business?
A good fit if
- Customers are spread across Excel, notebooks and staff members’ personal Zalo.
- Your business runs on repeat customers: clinics, training centers, retail, services.
- When a staff member leaves, their customers leave with them.
Not a fit if
- You only have a few dozen customers and one Excel file still works.
- You need an outsourced call center, not software.
How we deliver
Within 1 business day
Understand how you follow up
Where your customers live today and how reminders and call-backs happen.
Free
Proposal and quote
Features, messaging channels, timeline and cost. You decide after reading it.
Estimated 1–2 weeks
Launch the core CRM
Customer lists migrated, pipeline set up, staff trained.
As you need it
Automate step by step
Add reminder flows, reports and AI on your customer data.
Case studies
Cafés · tea shops · salons
Quenly
A loyalty app carrying the shop’s own brand
Customers scan a code at the counter to earn points, collect stamps and redeem rewards, with no app to install.
Learn more
Pricing
Pricing follows the actual scope of each business. Book a consultation to get a detailed quote.
Book a consultationCost depends on
- Number of users and branches
- Number of customers and data to move
- Messaging channels: Zalo, SMS, email
- Other tools to connect
Frequently asked questions
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How is a CRM different from an operations management system?
A CRM is about customers: profiles, sales pipeline, reminders and after-sales care. An operations management system handles sales, inventory, HR and finance. If you use both, they share data, so nothing is entered twice.
Can it message customers over Zalo?
Yes. The CRM schedules follow-ups based on the rules you set and alerts staff when a customer has not replied. Messages go out over Zalo, SMS or email, depending on the channels your business already has.
Do we lose customers when a staff member leaves?
No. Profiles, purchase history and notes live in your company system, not on a staff member’s phone. Whoever takes over sees the full history.
Can we bring over our customer lists from Excel?
Yes. TiumPower moves customer lists, purchase history and notes from your Excel files into the CRM, then checks them with you before go-live.
Do we need our own IT team?
No. TiumPower handles all the technical work, your staff just use the system. If you need help, message TiumPower on WhatsApp.